Refund & Cancellation Policy

You can cancel any time from your account or by emailing support@holwatman.shop. When you cancel, your plan stays active until the end of the current paid period and then does not renew. We do not charge a cancellation fee.

Monthly and yearly plans renew automatically until cancelled. We recommend cancelling before your renewal date if you do not wish to continue. Monthly task allowances reset each cycle and do not carry over.

• Because plans deliver digital content and generation usage, fees for a completed billing period are generally non-refundable, and unused task allowance is not refundable.
• If you were charged in error, charged twice, or could not access the service due to a fault on our side, contact us within 14 days and we will investigate and issue a fair refund where appropriate.
• If a generated visual does not meet your expectation, we will prioritise re-generating it rather than issuing a refund.
• Statutory consumer rights that cannot be waived are unaffected by this policy.

Approved refunds are returned in USD to your original Stripe payment method. Processing times depend on your card issuer or bank.

If you believe a charge is wrong, please contact us first so we can resolve it quickly. Disputes raised through your bank are handled through Stripe’s dispute process.

For any billing question, email support@holwatman.shop or call +44 7518374150.